Much hilarity greeted the revelation, back in May, that al-Qaida requires its operatives to submit expense reports. Our fear of terrorists leads us to imagine them as superhuman; it's a relief to learn that even they can't escape bureaucratic hassles. And those expense reports are no exception, judging by Jacob Shapiro's new book The Terrorist's Dilemma: Managing Violent Covert Organisations. (Shapiro's a political scientist; despite the subtitle, this isn't a how-to guide.) There's a long tradition of trying to draw lessons in business from criminals: see, for example, Mob Rules: What The Mafia Can Teach The Legitimate Businessman, by former Gambino mobster Louis Ferrante, or a recent Businessweek article entitled Breaking Bad's Management Lessons. Shapiro avoids that trap: terror groups, in his analysis, are so annoying you'd never want to work for one, even if you had no scruples about terrorism. To me and you, al-Qaida leader Ayman al-Zawahiri may be the personification of evil. But to the militants he once scolded for buying a new fax machine when the old one still worked, he's the micromanager from hell.